Privacy Policy
Your privacy is important to us. This policy explains how Sitidoom Ltd. collects, uses, and protects your personal information when you use our services.
Last updated: December 2024
Information We Collect
Personal Information
When you create an account or use our services, we may collect personal information such as your name, email address, phone number, and payment information. This information is necessary for providing our gaming and trading services and ensuring secure transactions.
Usage Data
We automatically collect certain information about how you use our website and services, including your IP address, browser type, device information, pages visited, time spent on pages, and referring websites. This data helps us improve our services and user experience.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the collected information for specific, legitimate purposes to provide and improve our services.
Service Provision
To provide, maintain, and improve our gaming and trading platforms, process transactions, and deliver customer support.
Communication
To send you important updates, service notifications, marketing communications (with your consent), and respond to your inquiries.
Security & Fraud Prevention
To protect our services from fraud, abuse, and security threats, and to verify your identity for secure transactions.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, and to enforce our terms of service.
Analytics & Improvement
To analyze usage patterns, improve our services, develop new features, and enhance user experience.
Marketing (With Consent)
To send promotional materials about new games, trading opportunities, and special offers that may interest you.
Information Sharing & Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure servers with regular security updates
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Encrypted data storage and backup systems
Operational Safeguards
- Employee training on data protection practices
- Access controls and permission management
- Incident response and breach notification procedures
- Regular data retention and deletion policies
- Third-party vendor security assessments
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Rights & Choices
You have important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access & Portability
You have the right to access the personal information we hold about you and receive a copy in a portable format.
- • Request a copy of your personal data
- • Receive data in a structured, machine-readable format
- • Understand how your data is being used
Correction & Updates
You can request correction of inaccurate or incomplete personal information to ensure its accuracy.
- • Update your account information
- • Correct factual errors
- • Complete missing information
Deletion & Restriction
You can request deletion of your personal information or restriction of its processing under certain circumstances.
- • Delete your account and associated data
- • Restrict processing of your information
- • Withdraw consent for marketing communications
Objection & Withdrawal
You have the right to object to certain types of processing and withdraw consent at any time.
- • Object to direct marketing
- • Withdraw consent for data processing
- • Opt-out of certain data uses
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Contact Us About Your RightsData Retention
Account Data
We retain your account information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Transaction Records
Financial transaction records are retained for 7 years to comply with financial regulations and tax requirements. This includes payment information, transaction history, and related documentation.
Marketing Data
Marketing preferences and communication history are retained until you unsubscribe or request deletion. We regularly review and delete outdated marketing data to maintain accuracy.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Transfer Safeguards
When transferring your personal data internationally, we implement appropriate safeguards to ensure adequate protection:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Data Processing Locations
Our primary data processing locations include:
United Kingdom
Primary data center with backup facilities
European Union
Additional processing facilities for EU users
Secure Cloud Partners
Certified cloud service providers with appropriate safeguards
Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
Notification of Changes
When we make significant changes to this Privacy Policy, we will notify you through:
- • Email notification to your registered address
- • Prominent notice on our website
- • In-app notifications for mobile users
- • Updated "Last modified" date at the top of this policy
Your Acceptance
By continuing to use our services after changes are made, you accept the updated Privacy Policy. If you do not agree with the changes, you may:
- • Stop using our services
- • Delete your account
- • Contact us to discuss concerns
- • Request data deletion
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us using the information below.
Address
Sitidoom Ltd.
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Phone
+44 20 3129 1842
Mon-Fri: 09:00-18:00
Business Hours
Monday - Friday
09:00 - 18:00 GMT
For privacy-specific inquiries, please mark your email subject line with "Privacy Policy" for faster processing.